Refund & Cancellation Policy

1 About Our Products

Sanskruti eBooks exclusively sells digital products — eBooks in PDF and ePub format. Because these are intangible digital goods that are made available for immediate download upon payment, special considerations apply to refunds compared to physical goods, as outlined in this policy.

This policy is designed to be fair to both you as a customer and to us as a small business. We want every customer to be confident in purchasing from us.

2 Refund Eligibility

Please review the following to understand when a refund is applicable:

3 Failed & Pending Payments

UPI payments can occasionally show as "Pending" or "Failed" in your banking app while the amount is still debited. This is a known issue with some UPI transactions and is handled as follows:

• If the amount is debited but marked "Pending": Your bank typically auto-reverses such transactions within 3–5 business days (as per NPCI guidelines). If not, contact your bank with the UPI transaction reference number.
• If we received the payment but you did not receive the eBook: Contact us with the UPI reference / transaction ID and we will deliver your eBook immediately.
• If the transaction genuinely failed: No amount should have been deducted. If your bank statement shows a deduction for a failed transaction, contact your bank and share the UTR/UPI reference for reversal. We can also confirm on our end whether payment was received.

4 Duplicate Payments

If you were charged more than once for the same order (duplicate deduction), we will issue a full refund for the extra charge(s) after verification.

To report a duplicate payment:

1. Message us on WhatsApp at +91 92388 61171.
2. Share screenshots of both UPI transaction confirmations showing the same amount and recipient.
3. We will verify on our end and process the refund within 5–7 business days.

5 Order Cancellation

Because our digital products are delivered instantly upon payment (on-screen and via WhatsApp), orders cannot be cancelled once the payment has been confirmed and the file has been delivered.

If you placed an order and payment is showing as "Pending" (not yet confirmed), and you wish to cancel it, contact us immediately on WhatsApp. We will attempt to confirm whether the payment was received. If the transaction is genuinely pending (no deduction occurred), there is no order to cancel.

Pre-delivery window: If, in rare cases, you contact us within 5 minutes of payment and before the file has been accessed or downloaded, we may consider a cancellation at our discretion. This is subject to verification.

6 How to Request a Refund

Follow these steps to request a refund:

7 Refund Timelines

8 Refund Method

All refunds are processed back to the original UPI account from which the payment was made. We do not issue refunds via cash, bank transfer (NEFT/IMPS), or any other method.

To receive a refund, please ensure your UPI ID is active and linked to the same bank account. If your UPI ID has changed, please inform us when submitting your refund request.

9 Dispute Resolution

If you are unsatisfied with the outcome of a refund request, you may escalate your concern by:

• Emailing us at paid32041@gmail.com with subject "Refund Dispute – [Order Details]".
• Filing a complaint with your UPI service provider (Google Pay, PhonePe, Paytm) if a payment deduction was not reversed as expected.
• Approaching the National Consumer Disputes Redressal Commission (NCDRC) or your state's Consumer Forum under the Consumer Protection Act, 2019.
• Filing a complaint via the National Cyber Crime portal (cybercrime.gov.in) for any suspected fraudulent transactions.

We are committed to resolving all legitimate disputes in good faith and in a timely manner.

10 Contact for Refunds & Cancellations