Shipping & Return Policy

1 Nature of Our Products

Sanskruti eBooks is an exclusively digital goods retailer. All products sold on our website (sanskrutiservice.in) are intangible digital files — specifically PDF (Portable Document Format) and ePub formatted eBooks.

We do not sell, ship, or handle any physical products of any kind. There is no physical packaging, courier, postal delivery, or warehousing involved in any transaction on our platform.

2 Digital Delivery Process

Here is exactly how your eBook is delivered to you:

3 Delivery Timeframe & Availability

Standard Delivery: Instant (on-screen) + within 1–5 minutes on WhatsApp.

Maximum Delay: In exceptional cases (high traffic or WhatsApp system issues), delivery may take up to 30 minutes.

Service Hours: Our automated delivery system operates 24 hours a day, 7 days a week. WhatsApp support for manual re-delivery is available daily from 9:00 AM to 10:00 PM IST.

Delivery Requirements: A valid, active WhatsApp number must be entered at checkout. If an incorrect number is provided, please contact us via WhatsApp at +91 92388 61171 with proof of payment and we will re-deliver within 2 hours (during support hours).

4 Shipping Charges

Since all our products are delivered digitally, there are no shipping charges, courier fees, handling fees, or delivery surcharges of any kind. The price displayed on the product page is the total price you pay — inclusive of all applicable charges.

5 Service Delivery Issues — What to Do

If you have not received your eBook within 30 minutes of a confirmed payment, please:

1. Check your WhatsApp chat for a message from our support number.
2. Check your phone's notification settings — ensure WhatsApp notifications are enabled.
3. If you entered an incorrect WhatsApp number, contact us with proof of payment to get your files re-sent.
4. Message our WhatsApp support at +91 92388 61171 with your name, the eBook title purchased, and a screenshot of your UPI payment confirmation.

Our support team will manually resend your files within 2 hours during support hours (9 AM – 10 PM IST, every day).

6 Returns Policy — Digital Goods

We do not accept returns on the basis of:

• Change of mind after purchase and download.
• Finding similar content available elsewhere.
• Disagreement with the content, opinions, or advice in the eBook after reading.
• Purchasing the wrong eBook and having already downloaded it.

However, we will issue a full refund or re-delivery (customer's choice) in the following situations:

• Payment was successfully debited from your account, but the eBook was never delivered (even after contacting support).
• The eBook file delivered is corrupted, incomplete, or not the title you ordered.
• Duplicate payment was charged for the same order.

Please refer to our Refund & Cancellation Policy for the complete process.

7 Wrong or Corrupted File Received

If the file you received is not the title you purchased, or if the file is corrupted / cannot be opened, please contact us immediately:

• Message us on WhatsApp at +91 92388 61171.
• Include your name, order details, and a screenshot of the file or error you are experiencing.
• We will send you the correct, verified file within 2 hours.

This replacement service is provided at no charge and is not considered a refund or return.

8 Supported Reading Platforms

Our eBooks are delivered in universally compatible formats:

• PDF: Readable on any device — Android, iPhone, iPad, Windows PC, Mac, Kindle — using Adobe Acrobat, Google Drive, or any PDF reader.
• ePub: Compatible with Apple Books, Google Play Books, Moon+ Reader (Android), Kobo, and most modern eBook readers.

If you need help opening or transferring files on your specific device, contact our WhatsApp support and we will guide you step by step.

9 Customer Support